Refund policy

Last Updated: October 2, 2026

At Little Kangaroos, we want you to be happy with your purchase. If you are not satisfied with a product you have received, you may be eligible for a return or exchange in accordance with the terms below.

1. Return Eligibility

Products may be eligible for return or exchange if:

  • The product is unused and unworn.

  • The product is in its original condition.

  • The original tags and labels are attached.

  • The product is returned with its original packaging, where applicable.

  • The product has not been washed, altered, damaged, or otherwise used.

  • The return request is made within the applicable return period stated on our website or order documentation.

Products that do not meet these conditions may be refused for return or exchange.

2. Products That May Not Be Eligible for Return

Certain products may not be eligible for return or exchange for reasons including hygiene, safety, customization, or other applicable restrictions.

These may include:

  • Products that have been worn, washed, altered, or damaged by the customer.

  • Products without original tags or labels.

  • Products that are not in their original condition.

  • Products specifically identified as non-returnable on the product page.

  • Customized or personalized products, where applicable.

  • Products that are otherwise excluded under applicable law or our return terms.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please provide:

  • Your order number

  • Your name and contact details

  • Details of the issue

  • Photographs or videos of the product and packaging, where appropriate

We will review the issue and, where the claim is accepted, may provide a replacement, exchange, refund, or other appropriate resolution.

4. Return Request

To request a return or exchange, please contact us using the customer support details provided on our website.

Please include your order number and the reason for the return.

We may request photographs or other information to verify the condition of the product.

Do not send products back without first following the applicable return process or receiving return instructions from us.

5. Return Shipping

Where a return is approved under our return policy, Little Kangaroos may provide or arrange return shipping in accordance with the applicable return terms.

Our website currently advertises free return delivery for eligible returns.

If a return does not qualify under our return policy, the customer may be responsible for applicable return shipping costs.

6. Exchanges

Where an exchange is available, the replacement product will be subject to availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.

7. Refunds

Once an approved return is received and inspected, we will determine whether the product meets the applicable return conditions.

If a refund is approved, the refund will generally be processed using the applicable payment method or another method permitted by our payment and refund procedures.

For Cash on Delivery orders, the refund method may differ from the original payment method and we may require appropriate bank or payment details to process the refund.

The time taken for the refund to appear in your account may depend on the payment provider, bank, or financial institution.

8. Refund Amount

Where a refund is approved, the amount refunded will be determined based on the applicable order and return circumstances.

Any applicable shipping charges, discounts, promotional benefits, or other deductions will be handled in accordance with the terms applicable to your order and applicable law.

9. Failed or Unsuccessful Deliveries

If an order cannot be delivered because the customer provides an incorrect or incomplete address, refuses delivery, is unavailable after repeated delivery attempts, or otherwise causes the shipment to be returned, additional shipping or handling charges may apply where permitted.

10. Sale and Promotional Products

Products purchased during sales or promotional offers may be subject to specific return or exchange conditions stated at the time of purchase.

Please check the product page and applicable promotional terms before placing your order.

11. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, Services, business practices, or applicable legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

Little Kangaroos

Email: info@littlekangaroos.com

Address:
601 Sangeet Samrat Naushad Ali Road
Shirley, Bandra West
Oceanic
Mumbai, Maharashtra – 400050
India