Shipping policy

Last Updated: October 2, 2026

Little Kangaroos aims to make your shopping and delivery experience simple and convenient. This Shipping Policy explains how orders are processed and delivered when you purchase products through our website.

1. Shipping Availability

We currently offer delivery services to locations supported by our online store and our delivery partners.

Shipping availability may vary depending on the delivery address, product availability, and other operational circumstances.

During checkout, available shipping options and applicable charges will be displayed based on your delivery address.

2. Free Delivery

Little Kangaroos currently offers free delivery on eligible orders above ₹599, subject to the terms displayed on our website at the time of purchase.

Orders below the applicable free-delivery threshold may be subject to shipping charges, which will be displayed during checkout.

3. Order Processing

Orders are generally processed after the order has been successfully placed and payment or order confirmation has been received.

Processing times may vary depending on:

  • Product availability

  • Order volume

  • Weekends and public holidays

  • Delivery location

  • Operational circumstances

An order may be delayed if additional information or verification is required.

4. Delivery Time

Estimated delivery timelines may vary depending on the destination, availability of the products, and the delivery service used.

Any delivery estimate displayed on our website or provided after ordering is an estimate and is not guaranteed unless expressly stated otherwise.

Delivery may take longer during:

  • Sales and promotional periods

  • Public holidays

  • Weather or natural events

  • Transportation disruptions

  • High order volumes

  • Remote-area deliveries

  • Other circumstances outside our reasonable control

5. Order Tracking

Where tracking information is available, we may provide tracking details through the email, SMS, account, or other communication channel associated with your order.

Tracking information may take some time to become active after the shipment is handed over to the delivery provider.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

  • Name

  • House/building number

  • Street/area

  • City

  • State

  • PIN code

  • Contact telephone number

Little Kangaroos is not responsible for delays or failed delivery resulting from incorrect, incomplete, or outdated address information provided by the customer.

7. Failed Delivery Attempts

The delivery provider may make multiple delivery attempts depending on its applicable procedures.

If delivery cannot be completed because the customer is unavailable, refuses delivery, provides incorrect information, or otherwise prevents delivery, the order may be returned to us.

Additional charges may apply where permitted.

8. Damaged Packages

If your package appears damaged, opened, tampered with, or otherwise compromised at the time of delivery, please document the condition of the package and contact us as soon as possible.

Where appropriate, please provide photographs or videos of the package and products received.

9. Missing or Incorrect Products

If you receive an incorrect product or an item is missing from your order, please contact us promptly with:

  • Your order number

  • Details of the issue

  • Photographs or other supporting information, where appropriate

We will review the issue and provide an appropriate resolution where the claim is accepted.

10. Cash on Delivery

Cash on Delivery ("COD") may be available for eligible orders and locations.

COD availability may vary depending on the delivery address, order value, products, and other operational conditions.

The available payment options will be displayed during checkout.

11. Shipping Restrictions

Certain products, locations, or orders may be subject to shipping restrictions.

We reserve the right to cancel or restrict delivery of an order where delivery is not reasonably possible or where required by applicable law.

12. Delays

Although we make reasonable efforts to ensure timely delivery, we are not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions, technical failures, or other unforeseen circumstances.

If there is a significant delay, we will make reasonable efforts to provide available information and assistance.

13. Contact Us

If you have questions regarding shipping or delivery, please contact:

Little Kangaroos

Email: info@littlekangaroos.com

Address:
601 Sangeet Samrat Naushad Ali Road
Shirley, Bandra West
Oceanic
Mumbai, Maharashtra – 400050
India